Austrian Airlines Office Address / Phone number / Email in USA

Austrian Airlines USA Address, Phone number, Email, Baggage allowance details

Austrian Airlines was established in 1957 (as Austrian Airlines), commenced operations in 30 september 1957. It is the flag carrier airline of Austria and a subsidiary of the Lufthansa Group.
Austrian Airlines is headquartered at the grounds of Vienna International Airport in Schwechat.
Austrian Airlines operates 6 domestic and more than 120 international year-round and seasonal destinations in 55 countries as of July 2016.

Austrian Airlines USA Address: Floor 3, Newark Liberty International Airport, Terminal B Level 3, Newark, NJ 07114, United States

Phone number: Internet Helpdesk +43 5 1766 1061
Information and Reservation +1 800 843 0002* (Toll Free Reservations in the USA)
*For hearing and speech impaired customers please dial 711, or use the toll free number for the voice relay in your state.

Email: Information and Reservation Refunds e-mail:
Group reservations:

Working hours : Internet Helpdesk Mon-Sun: 07:00-19:00 (lct Austria)
Information and Reservation Mon-Fri: 08:00-20:00 ET Sat-Sun: 08:00-18:00 ET

Austrian Airlines USA Website:

Austrian Airlines Online Check-in:
Check your flight status here:

Direction: View the location of Austrian Airlines in USA on google maps

Austrian Airlines Baggage Allowance

View Austrian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage allowance here.

Cabin / Hand Baggage

Economy Class: 1 x 8 kg
Business Class: 2 x 8 kg

Checked / Check in Baggage

Excess Baggage

How to complaint about the lost personal property in Austrian Airlines?

If you lost personal property, please contact Austrian Airlines staff directly at the airport. After receive a written confirmation with a transaction number to track the status of your lost baggage online.


Baggage Enquiry

  1. Visit
  2. Enter your Personal details
  3. Enter the Booking details
  4. Enter the Baggage details
  5. Click ” Send”

Central Baggage Service

Address: Austrian Airlines,Central Baggage ServiceA – 1300 Airport Vienna
Fax: (+43 5) 1766 – 51009

If you are unable to find your baggage within five days, please complete Austrian Airline Baggage Questionnaire Form and sent to:

Required Document for Baggage Questionnaire Form

  1. Flight ticket or copy of same
  2. Baggage identification tag
  3. Baggage receipts

Austrian Airlines call center / service center

: +1 516296 9650 (Feedback Management Team),

+1 800843 0002, +43 1 70148 1000 (Information and Reservation)

Internet helpdesk

German: ​+43 5 1766 3000
Monday to Friday: 7:30 a.m. to 10:00 p.m.
Saturday and Sunday: 10:30 a.m. to 7:00 p.m.

English: ​+43 5 1766 3100
Monday to Sunday: 12:00 a.m. to 12:00 p.m.

 Italian: ​+39 010 974 83 30
Monday to Sunday: 9:00 a.m. to 8:30 p.m. Italian local time

 French: ​+33 185 149 840
Monday to Sunday: 9:00 a.m. to 8:30 p.m. French local time

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